WHAT TO DO WHEN CALLING 9-1-1

The most important thing to remember when calling 9-1-1 is DO NOT HANG UP!  Stay calm and speak clearly.  Give the operator as much of the following information as necessary under the circumstances and remember that your assistance could mean the difference between life and death or serious injury.  Information that will be requested of you is as follows:

Specify the Kind of emergency

Police Emergency

Fire Emergency

Medical Emergency

Location of Incident

Be as specific as possible. 

Look for street names, address or a
        business nearest your location.

Phone Numbers

Provide a contact number of which you can be reached incase the officer cannot find you or you get disconnected from the operator.

Number of people involved

Advise the number of people involved in the incident and any type of description of suspects.  Be as specific as possible.

ADVISE IF ANY WEAPONS ARE INVOLVED

This is VERY IMPORTANT to ensure the safety of the officers and other possible victims or bystanders at the scene.

Obstacles or Conditions

Advise of any adverse conditions that would prevent law enforcement or any other emergency personnel from rendering services, i.e. address of location not properly displayed, vehicles blocking the roadway, vicious dog on premise, etc.

Keep information factual and to the point

Advise the seriousness of the incident, however, do not over exaggerate it.

LISTEN, LISTEN, LISTEN

Listen to the Operator and follow their instructions.  They are there to help you.