The mission of the New Mexico 911 (NM911) Program is to provide compliance and oversight, providing technical program support to eligible New Mexico Public Safety Answering Points (PSAPs) that enable the best possible E-911 system feasible.

The NM911 Program through the authority described in the Enhanced 911 Act (Appendix 1) and the E-911 Rule (Appendix 2) administers the E-911 Fund for the forty-one PSAPs across New Mexico. Funding is provided through grant agreements with a municipality or county that acts as the fiscal agent for an area PSAP. The grant agreements have one year duration starting July 1st and ending on June 30th of each year.

PSAP Funding Request Processing Guidelines

Detailed information can be found in PSAP Manager’s Guide and Reimbursement Requests.

Funding Eligible Items

Major CategoryMinimum Age for ReplacementGuidance and Criteria
Call taking hardware/software platform (includes map software/hardware and UPS equipment)5 YearsCertificate of installation date is desirable. Only requests for basic 911 equipment that provides for the minimum equipment features outlines in NMAC 10.6.2.11 will be considered
Generators7 YearsOnly generator requests to power 911 and Radio equipment will be considered. Proof/evidence of maintenance may be requested. Request to replace neglected equipment will be questioned.
Dispatch Consoles5-7 YearsConsole refurbishing only.
Logging Recorders & NAS Upgrades (excludes maintenance)5-7 YearsCertificate of installation date is desirable.
Emergency Medical Dispatch (EMD) Software and TrainingN/AWith pre-approval can be funded. Center must:
– Be a primary 911 center,
– Justify this request with call stats by call type
– Certify ability to fund system maintenance
Dispatch Card Sets (includes training)N/AWith pre-approval, can be funded.
Consumable Items (UPS Batteries, handsets, and headsets)N/AWith pre-approval, these items can be funded through reimbursement. In some cases, if pre-approved these items can be purchases by the E-911 Program directly from the vendor.
Additional TN ExtractsN/AThe E-911 Program will consider funding requests for up to one additional TN Extracts on a case-by-case basis with an approved request by the PSAP Manager.

Funding Ineligible Items

Major CategoryReason
Dispatch ConsolesForklift console upgrades are ineligible at this time.
Dispatch Console Maintenance Contracts (may also be called extended warranty contracts)Not allowed for purchase at this time.
ChairsNot allowed for purchase at this time.
Law Enforcement or Fire Dispatch Software and TrainingNot allowed for purchase at this time as a single item.
Dispatch Software MaintenanceNot allowed for purchase at this time.
Logging Recorder Quality Assurance software, hardware and maintenance (such as AET, AIQ, and IRIS)Not allowed due to funding levels at this time.
Logging Recorder repairs and maintenanceNot allowed per E-911 Rule
Radio (Consoles, Base Stations, Mobiles, Handhelds, Repeaters, Software, hardware, and maintenance)Not allowed per E-911 Statute
Computer Aided Dispatch (CAD) software, hardware, and maintenanceNot allowed per E-911 Statute
Records Management Systems (RMS) software, hardware, and maintenanceNot allowed per E-911 Statute
Notification Systems software, hardware, operating costs, and maintenanceNot allowed for purchase at this time. Examples: Target Notification, Reverse 911, Code Red, etc.
ALI ExtractsNot allowed for purchase at this time if used for Notification Systems. If used for GIS data quality improvement, request may be considered.
Generator repairs and maintenanceNot allowed at this time
HVAC (includes supplemental window units, duct work, vents, repairs, and maintenance)Not allowed per E-911 Statute
Facilities, Facility Repairs, Parts and Facility Maintenance ContractsNot allowed per E-911 Statute
Circuit and Equipment moves from existing to other (new) PSAP facilitiesNot allowed at this time. Exception is if circuit moves are part of a PSAP consolidation request.
Any other item not explicitly allowed in the E-911 Rule or StatuteNot allowed per E-911 Rule/Statute
Pictometry interface to E-911 equipmentNot allowed at this time
Tabltes – iPads, notebooks and any other related items, such as monthly data plans for these itemsNot allowed at this time
911 Directors and GIS Quarterly meeting reimbursementNot allowed at this time. Exception for DFA sponsored meeting, such as the 5 year planning meeting
Out of State training – including travel and per-diemNot allowed at this time