The mission of the New Mexico 911 (NM911) Program is to provide compliance and oversight, providing technical program support to eligible New Mexico Public Safety Answering Points (PSAPs) that enable the best possible E-911 system feasible.
The NM911 Program through the authority described in the Enhanced 911 Act (Appendix 1) and the E-911 Rule (Appendix 2) administers the E-911 Fund for the forty-one PSAPs across New Mexico. Funding is provided through grant agreements with a municipality or county that acts as the fiscal agent for an area PSAP. The grant agreements have one year duration starting July 1st and ending on June 30th of each year.
PSAP Funding Request Processing Guidelines
Detailed information can be found in PSAP Manager’s Guide and Reimbursement Requests.
Funding Eligible Items
| Major Category | Minimum Age for Replacement | Guidance and Criteria |
| Call taking hardware/software platform (includes map software/hardware and UPS equipment) | 5 Years | Certificate of installation date is desirable. Only requests for basic 911 equipment that provides for the minimum equipment features outlines in NMAC 10.6.2.11 will be considered |
| Generators | 7 Years | Only generator requests to power 911 and Radio equipment will be considered. Proof/evidence of maintenance may be requested. Request to replace neglected equipment will be questioned. |
| Dispatch Consoles | 5-7 Years | Console refurbishing only. |
| Logging Recorders & NAS Upgrades (excludes maintenance) | 5-7 Years | Certificate of installation date is desirable. |
| Emergency Medical Dispatch (EMD) Software and Training | N/A | With pre-approval can be funded. Center must: – Be a primary 911 center, – Justify this request with call stats by call type – Certify ability to fund system maintenance |
| Dispatch Card Sets (includes training) | N/A | With pre-approval, can be funded. |
| Consumable Items (UPS Batteries, handsets, and headsets) | N/A | With pre-approval, these items can be funded through reimbursement. In some cases, if pre-approved these items can be purchases by the E-911 Program directly from the vendor. |
| Additional TN Extracts | N/A | The E-911 Program will consider funding requests for up to one additional TN Extracts on a case-by-case basis with an approved request by the PSAP Manager. |
Funding Ineligible Items
| Major Category | Reason |
| Dispatch Consoles | Forklift console upgrades are ineligible at this time. |
| Dispatch Console Maintenance Contracts (may also be called extended warranty contracts) | Not allowed for purchase at this time. |
| Chairs | Not allowed for purchase at this time. |
| Law Enforcement or Fire Dispatch Software and Training | Not allowed for purchase at this time as a single item. |
| Dispatch Software Maintenance | Not allowed for purchase at this time. |
| Logging Recorder Quality Assurance software, hardware and maintenance (such as AET, AIQ, and IRIS) | Not allowed due to funding levels at this time. |
| Logging Recorder repairs and maintenance | Not allowed per E-911 Rule |
| Radio (Consoles, Base Stations, Mobiles, Handhelds, Repeaters, Software, hardware, and maintenance) | Not allowed per E-911 Statute |
| Computer Aided Dispatch (CAD) software, hardware, and maintenance | Not allowed per E-911 Statute |
| Records Management Systems (RMS) software, hardware, and maintenance | Not allowed per E-911 Statute |
| Notification Systems software, hardware, operating costs, and maintenance | Not allowed for purchase at this time. Examples: Target Notification, Reverse 911, Code Red, etc. |
| ALI Extracts | Not allowed for purchase at this time if used for Notification Systems. If used for GIS data quality improvement, request may be considered. |
| Generator repairs and maintenance | Not allowed at this time |
| HVAC (includes supplemental window units, duct work, vents, repairs, and maintenance) | Not allowed per E-911 Statute |
| Facilities, Facility Repairs, Parts and Facility Maintenance Contracts | Not allowed per E-911 Statute |
| Circuit and Equipment moves from existing to other (new) PSAP facilities | Not allowed at this time. Exception is if circuit moves are part of a PSAP consolidation request. |
| Any other item not explicitly allowed in the E-911 Rule or Statute | Not allowed per E-911 Rule/Statute |
| Pictometry interface to E-911 equipment | Not allowed at this time |
| Tabltes – iPads, notebooks and any other related items, such as monthly data plans for these items | Not allowed at this time |
| 911 Directors and GIS Quarterly meeting reimbursement | Not allowed at this time. Exception for DFA sponsored meeting, such as the 5 year planning meeting |
| Out of State training – including travel and per-diem | Not allowed at this time |